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Quality Improvement in Collaboration

Just in Time

Training

Just-in-Time (JIT) training is a term used to describe knowledge made available just when it’s needed. It is an autonomous educational system that shortens the time between learning and application. By automating the JIT Modules, groups of learners in multiple areas can gather information during team meetings, while completing assignments, or when just wanting to learn about quality improvement. No teacher is required. TIPQC has created this online resource to tap QI knowledge when and where it serves our members.

LEADER’s guide

Seeking a path through the maze of modules? Perhaps this will help.
Leaders’ Guide

High Level Overview of CQI Thought Process

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Leaders’ Guide

Kotter’s Eight Step Change Model

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Methods

The Methods section of the JIT Modules provides a quick overview of the thought processes driving continuous improvement.

For more in-depth information, the reader is referred to:

Brassard, Michael & Diane Ritter. The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement & Effective Planning. Methuen, MA: GOAL/QPC, 1994.

Executive Learning, Inc. Continual Improvement Handbook: A Quick Reference Guide for Tools and Concepts(Healthcare Version). Brentwood, TN: Executive Learning, Inc., 1993.

Langley, Gerald J., Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, & Lloyd P. Provost. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco: Jossey-Bass, 2009.

Tools

Seeking a path through the maze of modules? Perhaps this will help.

Teams and Other Human Factors

A CQI team is a set of interdependent players, aligned for a common aim–that of improving work processes and products. One of the early tasks, after finding an opportunity to improve, is to select a set of people who have process knowledge. The team membership can be fluid, changing as new needs arise. The team’s work should be sanctioned by the organization (e.g., the Quality Council) and recognized as legitimate, important activity, not just an add-on.

A team will make a better decision, given good information, than any individual alone.

Philosophy

TIPQC has formally adopted the philosophy and values of Dr. W. Edwards Deming (1900-1993), a great thought leader in quality improvement. His 14 Points were a bedrock philosophy for management, which he late simplified into the Four Cornerstones of Profound Knowledge (1987-88). Shortly before he died, he simplified his philosophy yet further–he said, it is all about “the human spirit.”

Cutting through the jargon

Definitions

Quality improvement is full of jargon, as are most professions. We may have missed one of your questioned terms in our table of contents; for additional help, search one of the sites below:

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