Process to Observe

• Participation/Commitment
• Energy Level/Interest
• Communication
  • Nonverbals
  • Feedback
  • Trust/Openness/Hidden Agendas
  • Feelings
  • Understanding
• Productivity
• Conflict Management
• Leadership/Decision-Making
• Problem-Solving
• Collaboration
• Team Building

Structural Observation

• Aim/Objective
• Agenda
• Membership
• Roles
• Time Management
• Contract
• Group Norms
• Tools (Generating, Deciding)
• Evaluation

Task or Content

Context

• Effective Culture
• Support from Without
• General Atmosphere
• Information
• Training
• Team has power to make decisions

Notes

Sociogram

Method of Assessment

• Pre-Meeting Assessment
• Observation
• Inquiry
• Questionnaire
• Dialogue – Process Check
• Intuition
• Intervention

Spectrum of Intervention

• Do Nothing
• Silence
• Support
• Question to Clarify
• Descriptive Feedback
• Evaluative Feedback
• Questions to Move
• Reframe
• Teach
• Share Your Idea
• Make Suggestions
• Guide
• Direct

Type of Intervention

Group Process

• Non-Intervention
• Nonverbal
• Communication
• Questions
• Feedback
• In Process Intervention
• Conflict Management/Mediation
• Team Building
• Debriefing
• Training
• Dealing with Emotion
• Third Party Intervention

Group Structure

• Procedural Suggestion
• Tool Suggestion
• Ground Rules
• Contracting/Group Agreement
• Agenda/Meeting Structure Change
• JIT/Training