Augment Your Learning

The Institute for Healthcare Improvement has a series of On-Demand seminars. Watch Robert Lloyd, PhD, Director of Performance Improvement talk about An Introduction to the Model for Improvement. Follow these steps to view the 63-minute presentation (at no charge):

1. Log on to IHI.org. If you have not logged in before, you will be asked to create an email identity and password.
2. Click button for Free Audio and Video
3. Under Free Video, select the first On-Demand Presentation
4. Click the ENROLL button at the top of the page
5. Click Enroll Today and follow the steps
6. You will be sent a link and password by email for anytime viewing

A great way to get an overview of the improvement process, complete with a PowerPoint, worksheets, and references.

Making A Business Case For Change

• Why are we conducting this effort?
• How will the change benefit our unit and our organization?
• What are the costs associated with this effort, including personnel cost?
• What data or benchmarks support our choice?
• What will be the impact on patients and their families?

IHI: Model for Improvement

• How to Improve
• Forming the Team (See quality tip from: April 2009 E-zine)
• Setting the Aim (See quality tip from: May 2009 E-zine)
• Tips for Setting Aims
• Establishing the Measures (See quality tip from: Mid-May 2009 E-zine)
• Data Collection and Understanding Variation (See quality tip from: June 2009 E-zine)
• Selecting Changes
• Testing Changes
• Implementing Changes
• Spreading Changes
• SBAR and Other Tools
• Engaging Hospital Boards
• Applying Reliability Science
• Using Run and Control Charts
• A Primer for Quality Improvement in Neonatology