Teams and Other Human Factors

A CQI team is a set of interdependent players, aligned for a common aim–that of improving work processes and products. One of the early tasks, after finding an opportunity to improve, is to select a set of people who have process knowledge. The team membership can be fluid, changing as new needs arise. The team’s work should be sanctioned by the organization (e.g., the Quality Council) and recognized as legitimate, important activity, not just an add-on.

A team will make a better decision, given good information, than any individual alone.

Section Topics

• Forming the Local Quality Improvement Team
• Using the Seven Step Agenda
• Team Meeting Roles
• Facilitation
  • Spectrum of Intervention
  • Facilitator Intervention Definitions
  • Team Meeting Observation Form
• Meeting Guidelines
• The Cultural Side of Change
• The Human Side of Change
• Patient- and Family-Centered Care
• Spread: Widening the Adoption
• Holding the Gains