The Methods section of the JIT Modules provides a quick overview of the thought processes driving continuous improvement. For more in-depth information, the reader is referred to:
Brassard, Michael & Diane Ritter. The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement & Effective Planning. Methuen, MA: GOAL/QPC, 1994.
Executive Learning, Inc. Continual Improvement Handbook: A Quick Reference Guide for Tools and Concepts(Healthcare Version). Brentwood, TN: Executive Learning, Inc., 1993.
Langley, Gerald J., Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, & Lloyd P. Provost. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco: Jossey-Bass, 2009.
Section Topics
- The Model for Improvement
- The PDSA Cycle
- Choosing a Process to Work On
- Developing an AIM Statement
- Acquiring Customer Knowledge
- Measurement
- Types of Measures
- Data Collection Plan
- Sampling in Quality Improvement
- Selecting and Implementing Changes
